Refund policy

Return and Refund Policy
Effective Date: January 7th, 2025
We want you to love every purchase, and if something isn't quite right, we're here to help! Please read our updated return and refund policy below to ensure a smooth and hassle-free process.

Refunds and Redelivery

What happens if there's an issue with my order?
If you receive an item that is damaged, defective, or incorre we will offer either:
1.
A full or partial refund to your original payment method (depending on circumstances).
2.
A redelivery of the same item at no additional cost.
How to Request a Refund or Redelivery:

1.
Email us at contact@shopzerin.store within 4 days of receiving your order.
2.
Include your order number, address, and a detailed description of the issue.
3.
Attach clear photos and a video showing the defect, damage, or problem with the item. Requests without sufficient evidence will not be processed.

No Returns Policy

Due to our manufacturer's policy, we are unable to accept returned items. Instead, we focus on providing refunds or redelivery to resolve any issues you may have. We appreciate your understanding and strive to make this process as seamless as possible.

Non-Refundable Items

Sale or clearance items (final sale).
Gift cards.

Processing Times

Refunds: Once your request is approved and evidence verified, refunds will be processed within 5-7 business days to your original payment method.
Redelivery: Replacement items will be shipped out within 2-3 business days if your request is approved.

Preventing Abuse of This Policy

To ensure fairness and protect against misuse, we require:
Photo and Video Proof: All refund or redelivery requests must
include clear photo and video evidence of the item's defect or issue.
One Request Per Item: Each issue must be addressed on a per-
item basis. Duplicate claims for the same order will not be accepted.
We reserve the right to deny requests that do not meet these criteria or appear fraudulent. Thank you for understanding as we work to maintain a fair and supportive policy for all customers.